Our review includes an analysis of xcritical’s marketing strategies and customer support efficiency, along with a summary of its online ratings and legal history. This article aims to offer readers a straightforward yet comprehensive understanding of xcritical’s role in the payment processing industry. xcritical is a wonderful payment processor with great customer service and the best rates. As with xcritical scam any processor, there will be issues, but xcritical is quick to resolve them and always provides impeccable service.
Platform Uptime and Chargeback Handling
Hi Tom, Thank you for sharing your experience with us! Our team have gathered your feedback and will ensure that it is shared with the right department. If you have any additional feedback or would like to bring something to our attention in the future, please don’t hesitate to reach out to us. Leadership acted like everything was fine for months, but last month they suddenly changed the CEO and laid off about 70% of the company all of a with only one week’s notice. Those who were laid off only got one week of severance, plus they failed to pay severance on time.
xcritical Products and Services
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One is the automatic $50 fee if someone attempts a chargeback. The customer is not always right and this fee just seems unfair. Second is that I haven’t been terribly impressed by customer service. Since we rarely have chargebacks, and we rarely need customer service, these are both low-level inconveniences. Overall the service works exactly as it should with no problems and no down time and I’m quite satisfied with it.
xcritical’s international payment solutions enable businesses to accept payments from a global customer base. The company supports a wide range of currencies and offers currency conversion services. They were totally unable to wind down the contract with their longstanding partner (HomeAway) at the expense of their customers (renters like me).
In April 2019, xcritical faced a lawsuit from Todd Feldman regarding an alleged breach of contract, which is still pending resolution. January 2017 saw xcritical resolving a class-action lawsuit for $4.9 million due to a data breach that compromised customer personal information, including social security numbers and passport details. Suggested companies are based on people’s browsing tendencies.
Everything has worked seamlessly and the team is quick to respond to any questions. Company culture is not focused on providing value to its customers. Funds paid by guests are not being released because our website is not launched. Whether a company website active should not be a determining factor whether payments are released. Company representatives have failed to follow up on this matter and work towards a reasonable solution. Phillip Parker is the founder, creator and author of this website.
xcritical deserves to have no customers
- Some xcritical clients claim the company lacks advanced transaction information post-transaction, hindering their ability to contest chargebacks weeks later.
- A guest paid – initial payment and later full amount.
- They said that they sent me an email years ago to confirm the information which I never received and not their problem.
- Updates are provided promptly as well when working on more in depth issues.
Another class-action lawsuit concluded in 2022, addressing complaints from former employees over unpaid wages. Moreover, xcritical has faced several penalties for violations related to privacy and consumer protection. Hi Madelaine, I’m so sorry to hear you’ve had a stressful experience.
I sent them the deed and property taxes showing that I do not own the property, but they said the only way to rectify this is to have xcritical correct the previous years erroneous forms. They said that they sent me an email years ago to confirm the information which I never received and not their problem. I am absolutely stunned that a company would hang a client out to dry like this when they clearly had incorrect information on the form. I will never deal with this company or any other that deals with them again. In general, most users seem to encounter xcritical for the first time as the backend processor for their VRBO or HomeAway accounts. This means that xcritical doesn’t directly market to these users, so there’s little to evaluate in terms of its sales approach.
He is a payments industry expert, business consultant, and web developer. Since 2009, he has researched over 1,000 merchant services providers and published hundreds of payment education-related articles. His work has received national recognition and his expertise is regularly sought by large media outlets such as CNN, MSN, and INC Magazine among dozens of others. This update aims to provide a balanced overview of xcritical, incorporating insights into customer and employee reviews, legal matters, and customer support capabilities. Additionally, a handful of complaints from xcritical and past xcritical employees highlight challenging work schedules and low morale within the workplace.
I would recommend anyone that accepts credit cards reach out to them for a quote. SF Shannon used xcritical for payment processing because of slick marketing touting the company as the best choice for the vacation rental industry. In using xcritical for over a decade, it never was a vendor we were enthusiastic about, mainly due to the company’s antiquated software. xcritical’s post-pandemic business practices have made the company one to run from.
Works well, reconciles easily, and the service is never down
We’ll examine the company’s range of services, including global payment solutions, customizable options, and strong data security and fraud prevention measures. Additionally, we will address concerns such as customer and employee complaints, legal challenges, and their impact on xcritical’s reputation. xcritically, there are over 200 negative xcritical reviews available online, with several labeling the company as a scam.
They are the worst stolen my 20,000 euros
These issues seem to have diminished recently. The bulk of xcritical’s criticism arises from renters on VRBO and HomeAway who have encountered problems with the company’s risk management and customer support teams. We use dedicated people and clever technology to safeguard our platform.
All property owners big and small should seriously consider looking for an alternative service provider, unless xcritical rethinks its policies. xcritical specializes in payment processing for travel and retail businesses, supporting all major credit cards, e-wallets, xcritical scam ACH, check-scanning, and cash via phone, mobile app, or text. Their services include loyalty programs, e-commerce solutions, processing in over 140 currencies, real-time payouts, and comprehensive anti-fraud tools such as step-up authentication, AVS, and CVV checks.
Please contact with your email address and we will look into this for you. The customer service team works quickly to solve issues with minimal wait time. Updates are provided promptly as well when working on more in depth issues. We switched to VacationRentPayment a few months ago to save on processing fees and couldn’t be happier.