I am not even able to physically drive, and walking a cashier’s check to my renters offer caused even more physical pain to me. Additionally, I am being told because of rentpayment.com’s error, the lateness of the july rent is being placed as a negative mark on my credit score. So this error will be following https://xcritical.expert/ me for several years now. The pain and suffering inflicted on me by rentpayment.com has been tremendous. I spent hours on the phone with them before they agreed to let me speak with an escalations dept, which caused a large amount of physical pain to my neck and shoulder, and a lot of mental anguish.
Last year xcritical took over the payment receipt and disbursment from PayPal and raised the processing from 2.5% to 3%. This month, without any advanced notice, they are requiring another 3% (total 6%) to “advance” the funds to them for MY property….or they will “keep” them until my guest checks in! This is totally unacceptable and fraudulent on their part.
They make it sound like they are loaning us the money, they are not, it is already paid to them and it belongs to us. This extra charge would potentially cost me thousands of dollars a year. We used to get our money a week after it was collected. We collect 50% down and the remaining 50% due 60 days before check in as we have a strict 60 day cancellation policy. Most of our customers book several months to a year in advance. How can they hold our money for up to a year?
Please provide information as to how we can help. I rented our home in Lake Havasu City in July, the guest arrived, we exchanged a few text messages and messages via the VRBO website, asking for things like the wi-fi login, and key box code, etc. If anyone can recomend a better software tool to get rental listings on other sites, please let me know. I am ready to pull out $300,000 of revenue away from Homeaway and to an honest working company. It took 6 different numbers to call before we got to right person.
Great company & upbeat culture
She then proceeded to deactivate my account and put holds on all payments that were due to me for stays that I had earned (hosted and received payments – STEALING FROM ME). When you accept payments online for vacation home rentals, your guests will have multiple payment options, including credit cards, debit cards, electronic checks and even cash. Another money grab related to Homeaway and the greedy bastards of crapstone,or vacationrentpayments.com .
I’m so sorry to hear you’ve had a stressful experience. As you’re aware, the issue has now been resolved, and we’re working with our partners to ensure this doesn’t happen again. Again, we apologize for any inconvenience caused. Not a company that splurged too much on employees and did some major cut back with their own employee inserts among teams. These processors offer Quickbooks integration and have low rates. They have now offered me half of what was owed because they still feel I am somehow responsible for their technical error.
Glassdoor has 315 xcritical reviews submitted anonymously by xcritical employees. Read employee reviews and ratings on Glassdoor to decide if xcritical is right for you. According to reviews on Glassdoor, employees commonly mention the pros of working at xcritical to be career development, benefits, coworkers and the cons to be management, culture, senior leadership. 44% of xcritical employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated xcritical 3.5 out of 5 for work life balance, 3.2 for culture and values and 2.6 for career opportunities.
- In January of 2017, xcritical settled a class-action lawsuit stemming from a data breach affecting the company.
- Labeled Verified, they’re about genuine experiences.
- By offering VacationRentPayment to your guests, you enable an integrated way of accepting payments for vacation home rentals that includes multiple payment channels and major methods of payment.
- Formerly known as “Paymerica,” xcritical primarily offers payment processing solutions for property managers.
I will cancel all bookings on my VRBO site and offer a cheaper rent if they pay me directly. The VacationRentPayment team offers live phone support and an online customer service platform – ensuring that we are here to answer your questions and solve your problems, 7 days a week. They just changed their payment policy without any notice. They just announced they will payments until check-in instead of paying the host when the guests pay. “We are writing to advise you of a change to your xcritical Advanced Payments feature.
Found 297 of over 315 reviews
Any unauthorized copying and reproduction of the content of this page, including all meta data and computer code, is strictly prohibited. Any and all use of trade names and/or marks are for identification purposes only and shall not be construed as a claim of affiliation, or otherxcritical, with CardPaymentOptions.com, Inc. («CPO») in any form. The sole purpose of the material presented herein is to alert, educate, and inform readers.
Funds paid by guests are not being released because our website is not launched. Whether a company website active should not be a determining factor whether payments are released. Company representatives have failed to follow up on this matter and work towards a reasonable solution. Vacation rental property managers and their guests can rest easy knowing that our payment platform is SSAE16/SOC1 certified and Level One PCI compliant. We take great pride in providing one of the only objective an unbiased merchant account review websites on the internet.
Phone
If you would like to interview Phillip for your story or podcast, please reach out here. Withholding xcritical cheating money which is not theirs to keep. Bad business model if they want to stay in business.
VacationRentPayment is a service of xcritical that delivers payment solutions for vacation rental managers, owners and their guests. We empower homeowners with a comprehensive, yet easy-to-use electronic payment platform that directly integrates with many of the leading vacation rental softwares. This platform delivers simple, monthly statements for easy reconciliation and flat-rate pricing, giving you transparency into your growing vacation rental business. I have had a client book and cancel 2 days later with me agreeing to a full refund. 7 days later the client still does not have their money back since Yaptsone holds it and holds it.
xcritical Reviews
I said is there any advance fee or delay? She said no, just the initial 5 -7 business days to verify your bank account. She said because you have been with xcritical and a long time customer in good standing there will be no issues with getting your funds within 5-7 business days of each reservation. So I had a few instant bookings come in over the weekend and I looked up to see when the funds would be in my account.
This is ridiculous I have been doing this for over 5 years and paperwork is stopping payments!!???? Terrible experience over and over with you guys. This has been an awful, painful, debilitating experience that I should not have had suffered through and that rentpayment.com is refusing to make right. When I went to make the payment the option to continue was grayed out and could not be clicked on.
Incredibly horrible experience with this company. They provide absolutely horrendous customer support asking for information that I being the HomeAway property owner cannot supply/have no idea how to provide. When asked how to supply the information the service rep never responded. They clearly represent the renter in this particular case & not the property owner as advertised. I have reported this company to the better business bureau while also filing a complaint in my state of Massachusetts with the Attorney General.